Uses cases > AG2R

How Kwalys bot reinvent the way to calculate retierement benefit make it more quick simple for customers

Our goals

We want to improve users’ satisfaction and give quick relevant personalized

information for every individual about how much he or she will receive and when he or she will retire”

Yolande, Customer Relationship Retirement Manager

24/7 availability for consultations

Estimations made in real time

Complex calculation rules

A chatbot who does Retirement Information Consultations and allows users to obtain the estimated amount of their retirement funds as well as their expected date of retirement at the end of the call according to several parameters. The bot answers questions like: When am I going to retire? And How much will I receive?

With Kwalys’ platform, an automated processing of calculations and reports are sent to users in real time. The bot is not only able to answer simple questions, but also operate complex calculations by a simple setup without technical knowledge.All calculations are set up into the bot, no APIs connected.

The bots are a new way of dealing with our customers, more reactive, more adapted to their uses, allowing us to do things differently, in particular by trying to better adapt to the constraints of our interlocutors thanks to the comprehension of the language.
On the advice of the firm accompanying us, we appreciate the Kwalys solution for its functional richness and the speed with which we can get back on track to make the necessary adjustments.
Tanguy Vincent
Head of Digital Solutions & Innovation
AG2R La Mondiale

Metrics

2K/month

The Kwalys Platform is not only a chatbot builder but also an access to all the tools you need to integrate your bot into a new global process.

Integration use

83%

Answers outside of business hours

2 Bots

The Kwalys Platform is not only a chatbot builder but also an access to all the tools you need to integrate your bot into a new global process.

SMS

SMS campaign for appointment booking

Website

Integration of a retirement bot on the company’s web site