Uses cases > AG2R
How Kwalys’ bot reinvents the way you calculate retirement benefits makes it more quick and simple for customers
Our goals
We want to improve users’ satisfaction and give quick relevant personalized
information for every individual about how much he or she will receive and when he or she will retire”
Yolande, Customer Relationship Retirement Manager
24/7 availability for consultations
Estimations made in real time
Complex calculation rules
A chatbot who does Retirement Information Consultations and allows users to obtain the estimated amount of their retirement funds as well as their expected date of retirement at the end of the call according to several parameters. The bot answers questions like: When am I going to retire? And How much will I receive?
With Kwalys’ platform, an automated processing of calculations and reports are sent to users in real time. The bot is not only able to answer simple questions, but also operate complex calculations by a simple setup without technical knowledge.All calculations are set up into the bot, no APIs connected.
The bots are a new way of dealing with our customers, more reactive, more adapted to their uses, allowing us to do things differently, in particular by trying to better adapt to the constraints of our interlocutors thanks to the comprehension of the language.
On the advice of the firm accompanying us, we appreciate the Kwalys solution for its functional richness and the speed with which we can get back on track to make the necessary adjustments.
Tanguy Vincent
Head of Digital Solutions & Innovation
AG2R La Mondiale
Metrics
2K/month
The Kwalys Platform is not only a chatbot builder but also an access to all the tools you need to integrate your bot into a new global process.
Integration use
83%
Answers outside of business hours
2 Bots
The Kwalys Platform is not only a chatbot builder but also an access to all the tools you need to integrate your bot into a new global process.
SMS
SMS campaign for appointment booking
Website
Integration of a retirement bot on the company’s web site
