Uses cases CB – Cartes Bancaires – Pizza

How Kwalys’ bot re-invents your customer services and simplifies the work process for your team.

Our goals

CB Cartes bancaires offers to all retailers, banks and all our members, the knowledge and the rex how to build an efficient VoiceBot

With guidelines and tips. We proved that it is easier and quicker than ever before to create a Voice Bot and to integrateto it a secure payment and biometrical authentication”

Romain, Head of CB innovation Lab

A start-to-finish bot

Payment integrated

Multi-channel approach with 4 voices or chat channels

Buy a pizza and drinks by voice by ordering them orally via a Google Home device or over the phone. You simply say you want to order a pizza and the VoiceBot will guide you through the steps into completing your order: what kind of pizza, what drink, and delivery information.To prevent any sort of fraud, you will then receive an SMS to confirm your payment, banking details, and identity, easily and securely.

Work with the Kwalys Platform. The entire layout of the ordering process was built in only 2 weeks using Kwalys’ platform. Google Home was simply used as a channel.Only 1 Voice Bot was created and then connected to all channels: Google Home, Phone, Website, and Facebook.

Metrics

4 Channels

The Kwalys Platform is not only a chatbot builder but also an access to all the tools you need to integrate your bot into a new global process.

Integration use

3 weeks

build the usecase

1 Bot

The Kwalys Platform is not only a chatbot builder but also an access to all the tools you need to integrate your bot into a new global process.

SMS

SMS for the paiement

Website

Integration of a retirement bot on the company’s web site

Googlehome

SMS campaign for appointment booking

Facebook

Flow with messenger